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FAQ

Gunnug’s Membership Philosophy

Our membership operating philosophy is simple. Keep the costs down just enough to cover credit card fees and pass the savings on to our members. By charging an extremely reasonable monthly membership fee, we are able to offset many of our operating costs to then price our merchandise just above the wholesale cost for our appreciated members. Our tremendous available inventory combined with our never-ending pursuit for efficiency, results in the lowest possible prices for our club community.

Minimum Advertised Pricing (MAP) & Unilateral Price Laws

Gunnug complies with all unilateral price laws & minimum advertised prices with manufactures. We do this through the ability for non members who are not logged into our system to be able to purchase a product at retail or MSRP, but also offer the service of allowing one to become a wholesale price club member (very similar to other well known companies such as Costco and Sam’s Club). This allows us to offer prices & services to members which we can not offer to the general public. Thus, our business model adheres to minimum advertised price (MAP) policy & laws. Ultimately meaning we can only share these incredibly low prices with members that have joined Gunnug’s Wholesale Price Club services.

Becoming a member

Joining Gunnug is quick, easy and rewarding. Once agreeing to the terms of service/use you’ll submit the correct basic information to set up a member account and pay the initiation fee of $8. From there you’ll be able to login and view your member catalog with club pricing to start . Renewal will happen on a monthly basis as you’ll automatically be charged your the $8 membership cost to your credit card, until you cancel(post 2 month agreement as mentioned below). 

Two Month Minimum Member Commitment

In order to protect our Wholesale price club from abuse we ultimately have to inform new members that upon registering as for the club you will be have to commit to at least 2 months of payed membership fees. These will not be paid all at once, as this will be an automatic reoccurring fee the following month. This is to minimize abusers who register for a short period of time to place one or two orders using member discount then cancel thier membership. We thank you for understanding why we would have to do this.

The Restricted Products By State Law

Some states do prohibit the products we offer on Gunnug.com. Please check your State, County and or City laws for restrictions before ordering. Ordering a restricted item to a state with such restrictions is breaking the law. It is the purchasers responsibility to know if they can or can not possess such items in their area. If you are not sure if a product is legal for you please visit The NRA-ILA State by State Gun Laws by clicking https://www.nraila.org/gun-laws/state-gun-laws/.

Age Restriction

Unfortunately Gunnug does not sell products to minors or persons under 18 years of age. Because of the content that we offer we must make the legal minimum users & club member age 18 years old and older to comply with some state regulations that very across the country. For ammunition intended to pistols, the buyer must be 21 years of age or older, for rifles, 18. If you are a minor please do not submit any information without the consent of a guardian.

Shipping

Shipping is a easy flat rate of $9.00 per order. Orders are generally shipped in 1-2 business days. You should receive a tracking number to your registered email. If your order is not received within 8-11 business days from purchase, please contact info@gunnug.com for assistance.

Additional shipping options are as listed:

UPS Ground – $9.00

UPS 3 Day Select – $13.00

UPS Second Day Air – $15.00

UPS Next Day Air Saver – $25.00

UPS Next Day Air –   $35.00

US Postal Service* – $12.00

Warranty

The only warranties applicable to the products through Gunnug are any express warranties that come from the manufacturer of the products. Customer understands and agrees that Gunnug makes no representations or warranties of any kind concerning the products it sells. Customer agrees to waive any and all implied warranties, including merchantability or fitness for a particular purpose.

Returns.

As much as we want to provide the best customer service as possible, a return must be made in the first 7 days of delivery and are subject to a 15% re-stocking fee. We do not offer returns on ammunition as all sales are final. Any defective merchandise is to be returned directly to the manufacturer in accordance to their warranty and return policies. Returns must be authorized by Gunnug before being sent back. Opened and or used products are not able to be returned. As this is a completely different business structure than other businesses, we appreciate your understanding. Original and return shipping will not be refunded unless the return is a result of merchandise damage in transit or Gunnug’s error.

Refunds.

All returns are subject to a 15% restocking fee. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Order Cancellations.

Orders cancelled prior to shipping are subject to a 10% reversal fee.

Membership Issues.

If your having trouble logging into your account or have trouble seeing your updated price for product once you are logged in please contact support. Please be sure to have all the correct & updated membership information in your account.

Payment issues.

If you are having issues making a payment on a product that is in stock please check email that a payment confirmation was NOT sent and try processing the information again. if there was no success after following the last step please contact us and we will assist you.

Credit Cards.

We accept Visa, MasterCard, Discover, and American Express with no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number that is connected to the card. Incorrect information can cause a delay in processing your order.

Taxes

If you are an Arizona resident shipping in state you are subject to a 8.6% sales tax increase to your order automatically. For orders shipped outside of Arizona, you are solely responsible for all sales taxes or other taxes according to your states laws.

Shipping outside the United States.

Due to ITAR regulations unfortunately it is difficult to ship out of the United States so at this time we are NOT currently accepting orders or shipping out of country.

Media Inquiry

We are always happy to partner up on projects and we’re open to sponsorship. All media inquiries should be addressed to info@gunnug.com